Are You Delegating Your Agent Training
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- Are You Delegating Your Agent Training
Are You Delegating Your Agent Training
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- Are You Delegating Your Agent Training
Are You Delegating Your Agent Training.? Or Abdicating It.
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Most team leaders think they’re being strategic when they outsource their agent training.
They hire a consultant. They buy a program. They bring in a speaker. And they check the box.
Training? Done.
Except it’s not done. It’s just outsourced. And there’s a massive difference.
You might think you’re delegating. But more often than not, you’re abdicating. And that distinction will determine whether your training becomes an asset or a liability.
What Abdication Actually Looks Like
The problem isn’t that you’re getting help with your agent training.
The problem is you’re treating it like hiring a cleaning company.
Let’s explain.
Think about the services you abdicate in your business right now.
Maybe it’s your office cleaning. Your bookkeeping. Your IT support.
You don’t need to know how they’ve built their systems or manage their staff. You don’t review their quality checklists. You’re not worried about their process or how to improve it. You’ve put in an order for service, and they deliver.
You abdicate.
Because at the end of the day, you just need quality service that you trust, completed for a reasonable price. The work gets done. You move on.
That’s abdication. It’s throwing tasks over the fence in exchange for a service rendered to a certain quality.
And it’s perfectly fine…when it’s the right kind of task.
But here’s where most team leaders go wrong: they abdicate their agent training the same way they abdicate their cleaning service.
They hand it off. They pay the fee. They assume it’s handled.
And in doing so, they lose something they can’t afford to lose.
Why “Getting It Done” Isn’t Good Enough
When you abdicate your agent training so you can “check the box” of offering training, here’s what actually happens:
You get content delivered. Your agents sit through sessions. Maybe they learn something. Maybe they don’t.
But you have no insight into what’s working. No feedback loop. No way to refine the process based on what your team actually needs.
You’re not building anything. You’re renting a service.
And the moment you stop paying that fee, you’re not just back where you started. You’ve gone back ten steps.
Because you’ve been in the dark the entire time. You didn’t build the system. You didn’t test it. You didn’t iterate on it. You have no intellectual property. No data. No assets.
You abdicated instead of delegating. And now you’re starting from scratch.
The Data You’re Losing (And Why It Matters)
Here’s what most team leaders don’t realize:
When you build your own training system (even if you’re delegating delivery to others), you’re collecting invaluable data.
You’re learning:
- What skills your agents actually struggle with
- Which training methods work (and which ones waste time and resources)
- How long it takes for new agents to to get into production (and how to shorten that runway)
- What separates your top performers from everyone else
- Where the bottlenecks are in your process
This data is gold. It’s how you refine your system. It’s how you get better over time. It’s how you build something that compounds in value.
But when you abdicate? You get none of that.
The vendor has the data. The consultant has the insights. You’re paying for a service, not building an asset.
And every dollar you spend makes their systems and insight better, not yours.
Delegation: Strategic Leadership In Action
Delegation is different.
Delegation is when you’re still accountable for the outcome, but you’re collaborating with and empowering others to execute.
The difference? It leads to something you’re creating, not just the exchange of a service rendered.
For example:
You can delegate the delivery of training sessions to a team member. But you own the curriculum. You define the outcomes. You track the results. You iterate based on what’s working.
That’s delegation.
You’re not doing everything yourself. But you’re not abdicating responsibility either. You’re building a system that belongs to you, even if others help execute it.
And that insight compounds over time. That system becomes an asset. It gets better. It becomes proprietary. It becomes one of the reasons top agents want to join your team.
The Real Cost Of Rented Land
“Getting sucked into the ‘time is money’ mindset has many leaders believing they’re maximizing efficiency. It’s also how those who offer outsourcing make a lot of money.
So leaders think they’re streamlining. When really they’re abdicating key layers of their business that they need to understand and be a part of.
Treating agent training like a task makes it feel like it’s “getting done.”
But you’re actually growing a liability.
Because the best training systems aren’t static. They evolve. They adapt to your team’s needs. They reflect your leadership philosophy and your market.
When you abdicate, you lose all of that.
You’re building your business on rented land. And the moment the rent comes due (or the vendor changes their approach, or your budget shifts), you’re left with nothing.
What To Abdicate, What To Delegate
Not everything needs to be built in-house. That’s not the point.
The point is knowing the difference.
- Abdicate what you want to avoid:Tasks that are repeatable, standardized, and low-impact on your competitive advantage. Cleaning. Bookkeeping. Lawn care.
- Delegate what you choose to multiply: Strategic functions that define how your business operates and grows. Leadership development. Agent training. Client experience.
These are the areas where you need to own the system, even if you’re not doing every piece of the work yourself.
Because at the end of the day: don’t build your home on rented land.
Your agent training isn’t a commodity. It’s not a box to check.
It’s how you shape your team. It’s how you build culture. It’s how you create competitive advantage.
So stop abdicating it. Start building it.
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