Real Teams. Real Results.
These case studies from teams within the first 6 months of implementing the Agent Development Team Productivity System.
Featured Case studies:
Before, there was really no system. It really was haphazard and they were on their own. Now, there's so much clarity around so many different things just by using what you've built, which is amazing.
- Melissa ThompsonTeam Leader, Melissa Thompson Team 
"Before, we were limited on how fast we could grow or how big we could get. Now, we're already looking at trying to find a bigger building because we've already outgrown the training room."
- Terry KellyTeam Leader at Florida Coastal Team 
"For me, it was freeing. My time is a lot freer, but it’s also a lot more structured. I know exactly what I’m teaching every time, and I’m making sure that everybody’s getting the same training."
- Melissa ArndtSales Manager at The Moldenhauer Group 
Before, there was really no system. It really was haphazard and they were on their own. Now, there's so much clarity around so many different things just by using what you've built, which is amazing.
- Melissa ThompsonTeam Leader, Melissa Thompson Team
"Before, we were limited on how fast we could grow or how big we could get. Now, we're already looking at trying to find a bigger building because we've already outgrown the training room."
- Terry KellyTeam Leader at Florida Coastal Team
"For me, it was freeing. My time is a lot freer, but it’s also a lot more structured. I know exactly what I’m teaching every time, and I’m making sure that everybody’s getting the same training."
- Melissa ArndtSales Manager at The Moldenhauer Group
What Team Leaders are Saying:
"It feels like a roadmap. It has just made it clear for us that we can handle more and keep growing."
"It's given us that kind of structure that allows us to be a lot more laser focused on what we're providing to the agents"
"It's just been phenomenal. I know it's so cliche to say it's just the beginning, but it really truly is. It keeps snowballing."
Proven Results
"I only wish we would've started sooner putting this program in place"
- Justin (Team Leader & CEO) 
"This has been an absolute game changer for our training program, ensuring that our operations run seamlessly."
- Alisha C. (Director of Operations)
"Implementing Carmen's program has been transformational for our team."
- Neil S. (Senior Director of Sales & Talent Development)
"It feels like a roadmap. It has just made it clear for us that we can handle more and keep growing."
- Melissa Thompson. (Team Leader)
"It's given us that kind of structure that allows us to be a lot more laser focused on what we're providing to the agents"
- Terry Kelly. (Team Leader)
"It's just been phenomenal. I know it's so cliche to say it's just the beginning, but it really truly is. It keeps snowballing."
- Magali Pattison. (Director of Operations)
Before, training was literally just someone following him around for a couple of months, and then putting them out into the wild.
- Jill Mannella. (Team & Brand Manager)
New agents weren’t actually getting any practice other than just practicing on their clients.
- Jill Mannella. (Team & Brand Manager)
Everyone’s amazed at how much they’ve learned through this and wonder where they would be if they didn’t have it.
- Jill Mannella. (Team & Brand Manager)
I think mostly in calls and their confidence in objection handling. They are staying on the call way longer than they ever would have in the beginning.
- Jill Mannella. (Team & Brand Manager)
I think it has brought our team closer together and I think the confidence in our leadership has increased since we started doing it.
- Jill Mannella. (Team & Brand Manager)
Doing this for the team and showing them, it’s increased the confidence in what we’re doing and where this team is going.
- Jill Mannella. (Team & Brand Manager)
It kind of brought our team closer together. I think the confidence in our leadership and what we're doing — and where this team is going — has increased since we started. Now you see that they're participating and appreciating the time we're putting in.
- Jill Mannella. (Team & Brand Manager)
Before this, new agents would meet with me every morning Monday through Friday. 15 hours out of my week that I was sitting there just talking at them. Then they would still have all the tons of questions and always tons of 'Gotta Minutes'.
- Melissa Arndt. (Sales & Training Manager)
There was no way for them to go back and look at the information. They would always come and ask me again to get the information.
- Melissa Arndt. (Sales & Training Manager)
My time is a lot freer, but it’s also a lot more structured. I know exactly what I’m teaching every time, and I’m making sure that everybody’s getting the same training.
- Melissa Arndt. (Sales & Training Manager)
For me, it was freeing.
- Melissa Arndt. (Sales & Training Manager)
Now, I have an extended period of time where I can really sit down and focus on things.
- Melissa Arndt. (Sales & Training Manager)
I'm making sure that everybody's getting the same training. I like the fact that I’m interacting with them in a different way, not just talking at them all day long.
- Melissa Arndt. (Sales & Training Manager)
You're going to be able to have so much higher quality agents. I tell everybody that I don’t train average agents — because the average agent sucks. This is how I make sure I don’t get average agents.
- Melissa Arndt. (Sales & Training Manager)
The plug and play—being able to copy and paste and literally just change out and put our name in it and tweak a little bit is honestly probably the only reason I’m able to do it.
- Magali Pattison. (Director of Operations)
With performance-based, we have our agents really going in and you can see that they are putting even more effort. There’s a lot of practice, and we’re seeing the skill set as much further ahead in a much shorter window.
- Magali Pattison. (Director of Operations)
It's just been phenomenal. I know it's so cliche to say it's just the beginning, but it really truly is. It keeps snowballing.
- Magali Pattison. (Director of Operations)
The cost was very much a mental hurdle for a second. Looking back, it's going to be like, why was that even a thought? It's such a drop compared to what we're going to get from it.
- Magali Pattison. (Director of Operations)
Before, we were limited on how fast we could grow or how big we could get. Now, we're already looking at trying to find a bigger building because we've already outgrown the training room.
– Terry Kelly, Lead Trainer and Team Leader at The Florida Coastal Team
Now, we're actually seeing where they're struggling, and we can fix it. Now, weaknesses are exposed earlier on, and we can address them.
– Terry Kelly, Head Trainer and Team Leader at The Florida Coastal Team
We're going to more than double the number of agents we have by the end of the year and now have a way to train and bring them into our culture. It's available now.
– Terry Kelly, Lead Trainer and Team Leader at The Florida Coastal Team
It's given us that kind of structure that allows us to be a lot more laser focused on what we're providing to the agents and the opportunities we're giving them.
– Terry Kelly, Head Trainer and Team Leader at The Florida Coastal Team
Before, there was really no system. It really was haphazard and they were on their own. Now, there's so much clarity around so many different things just by using what you've built, which is amazing.
– Melissa Thompson, Team Leader of the Melissa Thompson Team
Admin feels secure with it too. They don't feel like getting more people will have us drowning here now. It has just made it clear for all of us that we can handle more and keep growing.
– Melissa Thompson, Team Leader of the Melissa Thompson Team
It feels like a roadmap. It just makes sense in the way the business works. It makes it very clear the path to get to where they want to be.
– Melissa Thompson, Team Leader of the Melissa Thompson Team
Before, I felt like I was doing everything. Now I know we can handle more, and the admin feels secure too.
– Melissa Thompson, Team Leader of the Melissa Thompson Team
Admin feels secure with it too. They don't feel like getting more people will have us drowning here now. I think it has just made it clear for all of us that we can handle more and keep growing.
– Melissa Thompson, Team Leader of the Melissa Thompson Team
Testimonial
“This has completely changed how we operate.”
- Melissa Thompson
Team Leader at Melissa Thompson Team
“With performance-based training, you can see that they are putting in even more effort. There’s a lot more practice and we’re seeing the skillset as much further ahead in a much shorter window.”
- Magali Pattison
Director of Operations at Envision VA Home
“This has completely changed how we operate.”
- Melissa Thompson
Team Leader at Melissa Thompson Team
“With performance-based training, you can see that they are putting in even more effort. There’s a lot more practice and we’re seeing the skillset as much further ahead in a much shorter window.”
- Magali Pattison
Director of Operations at Envision VA Home
“This has completely changed how we operate.”
- Melissa Thompson
Team Leader at Melissa Thompson Team
“With performance-based training, you can see that they are putting in even more effort. There’s a lot more practice and we’re seeing the skillset as much further ahead in a much shorter window.”
- Magali Pattison
Director of Operations at Envision VA Home
“This has completely changed how we operate.”
- Melissa Thompson
Team Leader at Melissa Thompson Team
“With performance-based training, you can see that they are putting in even more effort. There’s a lot more practice and we’re seeing the skillset as much further ahead in a much shorter window.”
- Magali Pattison
Director of Operations at Envision VA Home
“This has completely changed how we operate.”
- Melissa Thompson
Team Leader at Melissa Thompson Team
“With performance-based training, you can see that they are putting in even more effort. There’s a lot more practice and we’re seeing the skillset as much further ahead in a much shorter window.”
- Magali Pattison
Director of Operations at Envision VA Home
“This has completely changed how we operate.”
- Melissa Thompson
Team Leader at Melissa Thompson Team
“With performance-based training, you can see that they are putting in even more effort. There’s a lot more practice and we’re seeing the skillset as much further ahead in a much shorter window.”
- Magali Pattison
Director of Operations at Envision VA Home
“This has completely changed how we operate.”
- Melissa Thompson
Team Leader at Melissa Thompson Team
“With performance-based training, you can see that they are putting in even more effort. There’s a lot more practice and we’re seeing the skillset as much further ahead in a much shorter window.”
